Question 1

What is Libix?

Accepted Answer

Libix is a cloud-based library management software designed for private libraries, reading rooms, and individual library owners in India. It helps manage seats, memberships, attendance, and fee collection in one simple platform.

Question 2

Does Libix work offline?

Accepted Answer

Yes! Libix works seamlessly even with unreliable internet. Your data syncs automatically when you're back online. This is perfect for libraries in areas with connectivity issues.

Question 3

How much data can I store?

Accepted Answer

Libix provides unlimited data storage for your members, attendance records, and transactions. Store as much as you need without worrying about limits.

Question 4

Is my data safe?

Accepted Answer

Absolutely. We use bank-level encryption, regular automated backups, and comply with data protection standards. Your data is stored securely on secure servers.

Question 5

Can I export my data?

Accepted Answer

Yes, you can export all your data anytime in standard formats like CSV and Excel. Your data belongs to you, and you can download it whenever needed.

Question 6

How do I get support?

Accepted Answer

We offer email support to all users. Our team typically responds within 24 hours. We also have a knowledge base and video tutorials to help you get started.

Question 7

Is the discounted upgrade price valid forever?

Accepted Answer

No, the discounted pricing is valid only for the first 12-month subscription term purchased during the eligible upgrade window. After the initial subscription period, renewals will be billed at Libix's then-current standard renewal pricing unless a separate promotional offer is announced.

Question 8

Can I subscribe monthly after upgrading during the trial?

Accepted Answer

No. The discounted promotional pricing available during the free trial is offered only with a 12-month subscription commitment and annual advance payment. Monthly billing is available only at the standard subscription price.

Question 9

Who is eligible for the 6-Month Free Trial?

Accepted Answer

The 6-Month Free Trial is available only to genuine libraries, reading rooms, study centers, educational institutions, and other eligible organizations approved by Libix. Every trial request is subject to organization verification and a live video demonstration before account activation.

Question 10

Why is video verification required?

Accepted Answer

Video verification allows us to demonstrate Libix, understand your requirements, verify that your organization is genuine, assist with initial setup, and prevent fraudulent or duplicate trial registrations.

Question 11

Is there any obligation to purchase after the trial?

Accepted Answer

No. The Free Trial is completely optional, and you are under no obligation to purchase a subscription after it ends. Access to premium features will cease once the trial expires unless a paid subscription is activated.

Question 12

What payment methods do you accept?

Accepted Answer

We accept secure online payments through approved payment gateways. Supported payment methods may include UPI, Credit Cards, Debit Cards, Net Banking, and other digital payment options made available from time to time.

Question 13

Is GST included in the displayed prices?

Accepted Answer

No. All prices displayed on the website are exclusive of applicable Goods and Services Tax (GST). GST will be charged separately as per applicable Indian tax laws.

Question 14

Are there any hidden charges?

Accepted Answer

No. Libix does not charge any hidden fees. All applicable subscription charges, taxes, and optional service fees are clearly disclosed before payment.

Question 15

Are software updates included with my subscription?

Accepted Answer

Yes. All active subscribers receive product updates, security updates, feature improvements, and bug fixes at no additional cost during their active subscription period.

Question 16

Can we import our existing member database?

Accepted Answer

Yes. Libix supports data import for eligible organizations. Migration assistance and supported import formats may vary depending on your subscription plan.

Question 17

Do you provide onboarding and training?

Accepted Answer

Yes. Every approved trial includes a live product demonstration, onboarding assistance, implementation guidance, and product support to help your organization get started successfully.

Question 18

What kind of customer support is included?

Accepted Answer

Trial customers receive onboarding assistance and standard product support. Paid subscribers continue to receive support according to the features and services included in their subscription plan.

Frequently Asked Questions

What is Libix?

Does Libix work offline?

How much data can I store?

Is my data safe?

Can I export my data?

How do I get support?

Is the discounted upgrade price valid forever?

Can I subscribe monthly after upgrading during the trial?

Can I cancel my subscription after one or two months and keep the discounted rate?

Is the 6-Month Free Trial available for every branch of an organization?

Can we register another branch using a different email address or mobile number to obtain another free trial?

What happens if an organization attempts to obtain multiple free trials?

Who is eligible for the 6-Month Free Trial?

Why is video verification required?

When does my 6-Month Free Trial begin?

Is there any obligation to purchase after the trial?

What happens when my Free Trial expires?

Will my data be deleted after the Free Trial ends?

Can I upgrade at any time during the Free Trial?

What happens if I upgrade on the last day of the trial?

Can I change from annual billing to monthly billing later?

Is the 6-Month Free Trial available for every branch of an organization?

Can we register another branch using a different email address or mobile number to obtain another free trial?

What happens if an organization attempts to obtain multiple free trials?

Is the discounted upgrade price valid forever?

If I upgrade during the trial, can I cancel after one or two months while keeping the discounted rate?

What happens when my first 12-month subscription ends?

What payment methods do you accept?

Is GST included in the displayed prices?

Are there any hidden charges?

Are software updates included with my subscription?

Will my subscription price increase during my first year?

Can I transfer my subscription to another organization?

What if our organization opens another branch?

What if our organization changes its name?

Can we import our existing member database?

Do you provide onboarding and training?

What kind of customer support is included?

What happens if I violate the Terms or Anti-Abuse Policy?

How long does it take to activate my Free Trial?

Why does Libix offer a 6-Month Free Trial when most software companies offer only 7–30 days?

What happens when my first 12-month subscription ends?

Frequently Asked Questions

What is Libix?

Does Libix work offline?

How much data can I store?

Is my data safe?

Can I export my data?

How do I get support?

Is the discounted upgrade price valid forever?

Can I subscribe monthly after upgrading during the trial?

Can I cancel my subscription after one or two months and keep the discounted rate?

Is the 6-Month Free Trial available for every branch of an organization?

Can we register another branch using a different email address or mobile number to obtain another free trial?

What happens if an organization attempts to obtain multiple free trials?

Who is eligible for the 6-Month Free Trial?

Why is video verification required?

When does my 6-Month Free Trial begin?

Is there any obligation to purchase after the trial?

What happens when my Free Trial expires?

Will my data be deleted after the Free Trial ends?

Can I upgrade at any time during the Free Trial?

What happens if I upgrade on the last day of the trial?

Can I change from annual billing to monthly billing later?

Is the 6-Month Free Trial available for every branch of an organization?

Can we register another branch using a different email address or mobile number to obtain another free trial?

What happens if an organization attempts to obtain multiple free trials?

Is the discounted upgrade price valid forever?

If I upgrade during the trial, can I cancel after one or two months while keeping the discounted rate?

What happens when my first 12-month subscription ends?

What payment methods do you accept?

Is GST included in the displayed prices?

Are there any hidden charges?

Are software updates included with my subscription?

Will my subscription price increase during my first year?

Can I transfer my subscription to another organization?

What if our organization opens another branch?

What if our organization changes its name?

Can we import our existing member database?