Refund Policy
Effective Date: 01/01/2026
1. Purpose and Scope
This Refund Policy governs the refund eligibility, conditions, and procedures applicable to all subscriptions, services, and products offered through Libix, a Library OS platform owned, developed, and operated by CodePex Technologies Private Limited, including but not limited to the Libix website (www.libix.in), Library OS subscriptions, membership management modules, reading room management solutions, custom development, integrations, enterprise solutions, and related services.
Libix is a brand of CodePex Technologies Private Limited. All contractual, legal, financial, and commercial obligations relating to Libix are undertaken by CodePex Technologies Private Limited.
By purchasing, subscribing to, or using any Libix service, you ("Client", "Library", "Institution", "User", or "Customer") agree to this Refund Policy, which forms an integral part of the Libix Terms and Conditions, Privacy Policy, Disclaimer, Trial Policy, and other applicable legal documents.
2. General Principle
Unless expressly provided otherwise in this Policy or required by applicable law, all payments made towards Libix subscriptions, implementation, onboarding, training, support services, custom development, hardware integrations, or other digital services are non-refundable.
Since Libix is a cloud-based Software-as-a-Service (SaaS) platform that provides immediate digital access upon activation, subscriptions and digital services are generally considered non-returnable.
Refunds shall only be granted in the exceptional circumstances specifically described in this Policy.
3. Eligibility for Refund
A Client may be eligible for a full or partial refund only under the following circumstances.
3.1 Double Payment or Technical Error
Where a customer is charged more than once for the same transaction due to a payment gateway error, banking issue, or technical malfunction, the duplicate amount shall be refunded after verification.
3.2 Failure to Deliver the Agreed Service
If Libix fails to activate the subscribed services within the agreed implementation timeline due solely to reasons attributable to CodePex Technologies Private Limited, the customer may request a full refund.
3.3 Technical Non-Compatibility
Where Libix is technically incompatible with the customer's declared operating environment despite accurate information being provided during onboarding, and such incompatibility cannot be resolved within fifteen (15) business days, the customer may be eligible for a refund after deduction of applicable administrative charges.
3.4 Cancellation Before Implementation
Where the customer cancels the order before onboarding, configuration, implementation, data migration, or account setup has commenced, a refund may be issued after deducting ten percent (10%) towards administrative, payment gateway, and processing charges.
3.5 Government or Regulatory Restrictions
If applicable laws, regulatory orders, or government directions prevent Libix from delivering services to a particular customer, any unused portion of the subscription may be refunded on a pro-rata basis after verification.
4. Non-Refundable Situations
Refunds shall not be granted under the following circumstances.
4.1 Service Activation or Usage
Once access to Libix or any subscribed module has been activated and the service has been used, even minimally, the subscription becomes non-refundable.
4.2 Change of Mind
Refunds shall not be granted where the customer:
- decides not to continue using Libix;
- migrates to another software provider;
- changes ownership or management;
- closes or restructures their library or study centre; or
- changes business strategy after activation.
4.3 Suspension Due to Policy Violation
No refund shall be payable where an account has been suspended, restricted, or terminated due to violation of Libix Terms and Conditions, misuse of the platform, unlawful activity, breach of contract, or non-payment.
4.4 Custom Development
Payments made towards:
- custom modules,
- integrations,
- API development,
- data migration,
- custom workflows,
- branding,
- enterprise implementations,
- IoT or hardware integrations,
shall be strictly non-refundable once work has commenced.
4.5 Third-Party Services
Refunds shall not apply to payments relating to third-party products or services including payment gateways, SMS providers, WhatsApp Business APIs, email services, cloud hosting, biometric devices, RFID hardware, QR scanners, printers, or other external vendors.
4.6 Trial-to-Paid Conversion
After voluntarily upgrading from the free trial to a paid subscription, subscription fees shall not be refundable based on dissatisfaction, feature requests, or business decisions.
5. Trial Policy
Libix encourages all prospective libraries, reading rooms, self-study centres, and educational institutions to evaluate the platform during the free trial period.
Trial Duration
Normally six (6) months unless otherwise specified.
Cost
The trial is completely free and requires no subscription payment.
After Trial
Once upgraded to a paid subscription, the purchase becomes final and non-refundable except as specifically provided in this Policy.
6. Refund Procedure
Customers seeking refunds under eligible circumstances must follow the procedure below.
- Submit a written refund request to [email protected] within ten (10) business days of the relevant transaction or issue.
- Include:
- Registered email address
- Invoice number
- Payment reference
- Reason for refund
- Supporting documents or screenshots, where applicable
- Libix will acknowledge the request within five (5) business days and may seek additional information.
- Approved refunds shall normally be processed within fifteen (15) to thirty (30) business days through the original payment method.
7. Processing Charges
Unless otherwise approved by management, eligible refunds shall be subject to a deduction of ten percent (10%) towards administrative expenses and payment gateway charges.
International transfers may additionally be subject to banking charges, foreign exchange deductions, intermediary bank fees, or statutory taxes, which shall be borne by the customer.
8. Governing Law and Jurisdiction
This Refund Policy shall be governed by the laws of India.
All disputes arising under or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Lucknow, Uttar Pradesh, India, and shall also be governed by the dispute resolution provisions contained in the Libix Terms and Conditions.
9. Modification of Policy
CodePex Technologies Private Limited reserves the right to modify, amend, or replace this Refund Policy at any time.
The latest version shall always be available at www.libix.in. Continued use of Libix following publication of any revised policy shall constitute acceptance of such revisions.
10. Contact Information
Product / Brand
Libix – Library OS
Legal Entity
CodePex Technologies Private Limited
Phone
+91 91700 91269
+91 92780 91269
Website
https://libix.in
Registered Office
CodePex Technologies Private Limited
356/208/16, Alamnagar Road, Rajajipuram,
Lucknow, Uttar Pradesh, India
Annex – Policy Interlinking
Terms and Conditions
This Refund Policy shall be read together with the Libix Terms and Conditions, Privacy Policy, Disclaimer, Trial Policy, and all other applicable legal documents.
Privacy Policy
Information collected during refund processing shall be handled in accordance with the Libix Privacy Policy.
Disclaimer
CodePex Technologies Private Limited shall not be liable for indirect, incidental, special, or consequential damages beyond any refund approved under this Policy.
Trial Policy
Customers are strongly encouraged to evaluate Libix during the free trial period before purchasing a subscription.
Brand Ownership Notice
Libix is a proprietary software product and brand owned, developed, operated, and maintained by CodePex Technologies Private Limited. Although Libix is marketed under an independent brand identity, all contracts, payments, invoices, legal obligations, intellectual property rights, customer relationships, and liabilities are undertaken by CodePex Technologies Private Limited unless expressly stated otherwise.
Important Notice
This Refund Policy has been designed to protect both Libix customers and CodePex Technologies Private Limited while ensuring fair and transparent treatment of all refund requests. Customers are advised to carefully evaluate the platform during the free trial period and review this Policy before purchasing any subscription or service. For any questions regarding refunds, please contact [email protected].