Privacy Policy

This Privacy Policy describes how CodePex Technologies Private Limited ("CodePex," "we," "us," or "our") collects, uses, and protects the personal information of users ("Users," "you," or "your") who access our educational management software, websites, and related cloud services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. This policy complies with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and, where applicable, international standards such as the General Data Protection Regulation (GDPR).

We collect the following types of information to provide and improve our Services:

• •Personal Information: Name, email, phone number, institution details, and role information provided during registration or use.
• •Student Information: Names, academic performance, attendance, assessment records, and institutional metadata.
• •Financial Information: Payment details, invoices, and transaction history.
• •Usage Data: Device identifiers, IP addresses, feature interactions, and browsing activity.
• •Communication Data: Messages, inquiries, or feedback shared with our team.
• •Third-Party Data: Information received through integrations (e.g., payment gateways, analytics tools, or social logins).

We process your personal data on one or more of the following legal bases:

• •Consent: Where you have explicitly consented to our use of your information.
• •Contractual Necessity: Where processing is necessary to perform our obligations under a service contract.
• •Legitimate Interest: For operational, security, and analytical purposes, provided these do not override your rights.
• •Legal Obligation: To comply with statutory or regulatory requirements.

Your information may be used to:

• •Deliver, manage, and improve the CodePex ERP and associated features.
• •Personalize user experiences and support interactions.
• •Process payments and manage billing.
• •Ensure system integrity, detect fraud, and prevent misuse.
• •Communicate updates, alerts, or promotional materials (with opt-out options).
• •Comply with applicable legal and regulatory obligations.

We only share information under the following circumstances:

• •Service Providers: With trusted partners who assist in operations (e.g., hosting, payments, analytics).
• •Legal Requests: To comply with court orders, legal obligations, or government requirements.
• •Business Transfers: In case of mergers, acquisitions, or reorganizations.
• •With Consent: When you have explicitly agreed to share your information.

We do not sell, rent, or trade personal information for third-party marketing purposes.

We implement strong security measures including encryption, firewalls, and regular audits to protect your data. Our employees are trained in secure data handling, and all data centers adhere to ISO/IEC 27001 and equivalent standards.

Information is retained only for as long as necessary for service delivery, legal compliance, and dispute resolution. Upon account deletion or the end of retention periods, data is securely deleted or anonymized.

You have the following rights with respect to your personal data:

• •Access and Correction – Obtain a copy of your data or correct inaccuracies.
• •Deletion ("Right to Be Forgotten") – Request removal of your personal data.
• •Data Portability – Receive your data in a structured format.
• •Withdrawal of Consent – Withdraw previously given consent for specific processing.
• •Objection – Object to data processing for marketing or profiling.
• •Complaint – Lodge a complaint with the Grievance Officer or the relevant Data Protection Authority.

To exercise these rights, contact us at [email protected].

We use cookies, analytics tools (like Google Analytics), and similar technologies to improve performance, personalize experience, and analyze traffic.

Users may modify cookie settings in their browser. For compliance with GDPR and Google Ads policies, we recommend implementing a cookie consent banner.

Your information may be transferred to and processed in countries outside your jurisdiction (including India). We ensure adequate protection through standard contractual clauses or similar safeguards.

Our Services are not intended for children under 13. Any student data processed on behalf of educational institutions is handled strictly under institutional authorization and applicable child data laws.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer is:

We will acknowledge and resolve grievances within 15 business days.

We may revise this Privacy Policy periodically to reflect new practices or legal requirements. Updates will be posted on our website with a new "Last Updated" date. Your continued use of our Services indicates acceptance of any changes.